Understanding root causes is about asking why - but it’s a mistake to imagine that if you arrive at one root cause for a problem you have solved it. Whatever you find, you can always ask what caused that cause.
In this episode, James Paterson – author of the book “Beyond the Five Whys” – talks about looking for underlying casual factors for why something happened with the aim of coming up with remedial actions, and also the need to take great care when analysing the facts and circumstances of a particular issue, or a near miss or a risk exposure that’s out of the agreed tolerance.
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